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Frequently Asked Questions

Basic Questions

Is my date available?

Our availability gets filled up quickly so please contact us with your date and we will be happy to check for you.

How many events do you play?

We currently do over 450 events per year.

Have you done events at my venue?

Yes, there is a highly likely chance since we have worked in most venues in western Canada.  Unless the venue is newly build or recently completely renovated. 

How far in advance do I need to book you for my wedding?

We recommend about 13 months in advance for peak season dates, and 8 months ahead for all others.

How long have you been in business?

Over 10 years.

How many events do you do on an average weekend?

Depending on the season. Usually 5 to 20 successful events each weekend.

What sets you apart from your competition?

Our presentations, performances, our team, our innovative tools, and our personalization options.  We are good at what we do but don't take our word for it, check out our references and awards.

Are you licensed and insured?

Yes, we are a licensed company and carry 2 million dollars liability insurance.

Service Related Questions

Do you do other services, such as lighting design or a photo booth?

Yes please we have many different options for you.  Please go to our Photo Booth, and Options pages.

If the DJ is unable to perform for some reason, do you have a backup?

Yes we have backup DJ’s and backup equipment. We also have a quality control runner available to bring equipment if it is needed.

Do you have music or a video from a prior events where you performed?

Yes we have many in this website for you to see.

Can you provide me with recent couples that I can contact for references?

Yes, we have many references.

Do you take any breaks?

No, our DJ’s do not take breaks.

Who will be the DJ playing at our event?

As soon as your event is booked we schedule a DJ for you. As we start planning your event we learn about specialized skills you may need.  For example a DJ who has knowledge of latin music, or newer music.  We may your DJ to one that is more suited to your event later.  This way you get the best DJ for your needs.

Music Related Questions

Can you help me choose the music?

Yes we have online tools to help you pick out the perfect music for your event.

How do you keep your music collection up to date?

We belong to several industry DJ music pools. This means we get music daily and remixes first. We usually have songs 3 to 6 months before you hear them online or on the radio.

Do you take requests from our guests?

Yes we play requests. We screen requests based on the type of event. For example we don’t play songs with suggestive or explicit lyrics at under-age parties.

How extensive is your music library or song list? What genres can you cover?

We use both offline and online sources for music. A total of 13 million songs.

Can we submit a "Do Not Play" list?

Yes, we provide you with online tools to make it easy to plan your music, including a do not play list.

Performance Related Questions

How many people will perform that day?

It depends on your event. You will have 1 DJ. But if you are having a larger size event we will provide lighting techs, event managers, and other.


How do you keep your music collection up to date?

We belong to several industry DJ music pools. This means we get music daily and remixes first. We usually have songs 3 to 6 months before you hear them online or on the radio.

How would you define your emcee style?

Interactive and light-hearted.

Can you describe your style?

We have many performance styles. Our style will be determined based on your requirements, and the goals you would like to achieve.

Do you act as the emcee and make all of the announcements?

Our DJ’s can make announcements. However we do not know you well enough to share stories about you or your group so for that reason we recommend you have a MC.

What do you do to motivate the crowd if nobody is dancing?

We have invented an exclusive “Dance Floor Dynamics” system. This system is designed to get people up and dancing.  Make an appointment with us and we will show you how we do it. 

Pricing and Payment Questions

What's your price?

Prices are based on the package your select, the options, and the DJ. Contact us for a specific quote.

How many locations does the rate include?

1 Location per package.

How much would you charge for overtime?

$300/hour

When will I receive a written contract?

What is your refund/cancellation policy?

Deposit
The deposit is non refundable. This is a industry standard. Once a DJ has been assigned to a date he gets paid regardless of if the event happens or not. This is for your peace of mind knowing the DJ is committed and will not take any another other events for your date.

Cancellations 
If you cancel your event will send you a deposit certificate which you can sell or use for a future events.

Final Payment
You have up to 14 days before your event to cancel with no penalties or fees.

Does that price include setup and take down?

Yes. Includes the setup, performance, and take down.

How many hours of service is included?

8 hours.

Are there any additional fees that could accrue that I am not taking into account?

Prices do not include extras like travel expenses, accommodations, charges for special musical requests like music editing, or if you need extra equipment for any of your own performers?

How much of a deposit do you require and when is it due?

50% is due to secure your date. Then the rest is due on your event date.

Logistical Questions

What information do you need from me before the event day?

We will send you a questionnaire which we need you to fill out for us.  The questionnaire will include many options for activities you can choose.  We make it easy to plan your event.  

Does any of your equipment require special electrical outlets?

We need at least one regular 15 amp outlet within 25 feet of our table. For larger setups will need a 220 volt outlet. Note older halls may not have enough power.

What kind of space or stage do you require for the DJ?

Depends on the setup type. Got to our presentations webpage and click the setup tab for space and other setup info.

Do you set up a sign or banner with your equipment?

No we do not setup any advertising. Some of our equipment has company markings. We also provide business cards to guests asking for them.

Can you provide wireless mics?

Yes, included with all of our packages.

Do you bring backup equipment?

Yes, always.

If my site doesn't provide what you need, will you make arrangements or am I responsible for renting it?

We can provide anything your site doesn’t have for an additional charge.


How much time will you need for setup, and take down on the day of the event?

1 hour for setup and 30 mins for take down for smaller setups . 4 hours for larger setups and 2 hours for take down.

What time will you arrive at the site and when will you depart?

Depends on how long it takes for the setup. We depart after the event is over and we have taken down our stage.

When is our deadline for submitting our music requests and event details?

Two weeks before your event so we can meet the week of your event.

Do you require a meal?

We work 10 hours with no breaks. It is customary to feed guests including vendors.  If your event is less then 4 hours we do not need a meal.

Can people who are part of my event contact you?

Yes, we are available to help.

Will we meet again before the event?

Most likely yes. We like to meet everyone to go over the game plan.

What will you wear?

Depends on the event but usually we dress formal casual.

What is your policy on alcohol?

We do not drink alcohol while working.

What if I have a question not covered here?

Feel free to contact us directly.
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Divinity Productions
3840 76 Ave NW, Edmonton, AB T6B 3B9
(inside The Grand Imperial)

Tel: 780.994.4331
info@CanadasTopDJs.com
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