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Frequently Asked Questions

Haven’t found what you’re looking for?  Feel free to Contact us.

Basic Questions

Is my date available?

Please contact us and we will check for you.

How long have you been in business?

Over 10 years.

How many events do you play?

We currently do over 450 events per year.

How many events do you do on an average weekend?

Depending on the season. Usually 5 to 20 successful events each weekend.

Have you done events at my venue?

We have worked in most venues in western Canada.  

What sets you apart from your competition?

Our presentations, performances, our team, our innovative tools, and our personalization options.

How far in advance do I need to book you for my wedding?

We recommend about 13 months in advance for peak season dates, and 8 months ahead for all others.

Are you licensed and insured?

Yes, we are a licensed company and carry 2 million dollars liability insurance.

Service Related Questions

Do you do other services, such as lighting design or a photo booth?

Yes please check our Options, and all Audio Visual pages.

Can you provide me with recent couples that I can contact for references?

Yes, we have many references.

If the DJ is unable to perform for some reason, do you have a backup?

Yes we have backup DJ’s and backup equipment. We also have a quality control runner available to bring equipment if it is needed.

Do you take any breaks?

No, our DJ’s do not take breaks.

Do you have music or a video from a prior events where you performed?

Yes we have many in this website for you to see.

Who will be the DJ playing at our event?

As soon as your event is booked we schedule a DJ for you. Once we start working with you during our planning process we access the skills that are required for you and your event. We may assign another DJ with a different set of skills. This way we can help you get the best DJ for your event.

Music Related Questions

Can you help me choose the music?

Yes we have online tools to help you pick out the perfect music for your event.

How extensive is your music library or song list? What genres can you cover?

We use both offline and online sources for music. A total of 13 million songs.

How do you keep your music collection up to date?

We belong to several industry DJ music pools. This means we get music daily and remixes first. We usually have songs 3 to 6 months before you hear them online or on the radio.

Can we submit a "Do Not Play" list?

Yes, we provide you with online tools to make it easy to plan your music, including a do not play list.

Do you take requests from our guests?

Yes we play requests. We screen requests based on the type of event. For example we don’t play songs with suggestive or explicit lyrics at under-age parties.

Performance Related Questions

How many people will perform that day?

It depends on your event.  You will have 1 DJ.  But if you are having a larger size event we will provide lighting techs, event managers, and other. 

Can you describe your style?

We have many performance styles. Our style will be determined based on your requirements, and the goals you would like to achieve.

How do you keep your music collection up to date?

We belong to several industry DJ music pools. This means we get music daily and remixes first. We usually have songs 3 to 6 months before you hear them online or on the radio.

Do you act as the emcee and make all of the announcements?

Our DJ’s can make announcements. However we do not know you well enough to share stories about you or your group so for that reason we recommend you have a MC.

How would you define your emcee style?

Interactive and light-hearted.

What do you do to motivate the crowd if nobody is dancing?

We have invented an exclusive “Dance Floor Dynamics” system. This system is designed to get people up and dancing.

Pricing and Payment Questions

What's your price?

Prices are based on the package your select, the options, and the DJ. Contact us for a specific quote.

Does that price include setup and take down?

Yes. Includes the setup, performance, and take down.

How many locations does the rate include?

1 Location per package.

How many hours of service is included?

8 hours.

How much would you charge for overtime?

$300/hour  

Are there any additional fees that could accrue that I am not taking into account?

Yes, prices do not include extras like travel expenses, accommodations, charges for special musical requests like music editing, or if you need extra equipment for any of your own performers?

When will I receive a written contract?

Immediately. We have a online booking system.

How much of a deposit do you require and when is it due?

50% is due to secure your date.  Then the rest is due on your event date.

What is your refund/cancellation policy?

Deposit
The deposit is non refundable. This is a industry standard. Once a DJ has been assigned to a date he gets paid regardless of if the event happens or not.  This is for your peace of mind knowing the DJ is committed and will not take any another other events for your date.  
However we will send you a deposit certificate which you can sell or use for a future events.  

Final Payment
You have up to 14 days before your event to cancel with no penalties or fees.  

Logistical Questions

What information do you need from me before the event day?

Yes. We work 10 hours with no breaks. It is customary to feed guests including vendors.

Can you provide wireless mics?

Yes, included with all of our packages.

Does any of your equipment require special electrical outlets?

We need at least one regular 15 amp outlet within 25 feet of our table. For larger setups will need a 220 volt outlet.  Note older halls may not have enough power.

Do you bring backup equipment?

Yes, always.

What kind of space or stage do you require for the DJ?

Depends on the setup type. Got to our presentations webpage and click the setup tab for space and other setup info.

If my site doesn't provide what you need, will you make arrangements or am I responsible for renting it?

We can provide anything your site doesn’t have for an additional charge.

Do you set up a sign or banner with your equipment?

No we do not setup any advertising. Some of our equipment has company markings. We also provide business cards to guests asking for them.

How much time will you need for setup, and take down on the day of the event?

1 hour for setup and 30 mins for take down for smaller setups . 4 hours for larger setups and 2 hours for take down.

What time will you arrive at the site and when will you depart?

Depends on how long it takes for the setup. We depart after the event is over and we have taken down our stage.

Will we meet again before the event?

Most likely yes. We like to meet everyone to go over the game plan.

When is our deadline for submitting our music requests and event details?

Two weeks before your event so we can meet the week of your event.

What will you wear?

Depends on the event but usually we dress formal casual.

Do you require a meal?

Yes. We work 10 hours with no breaks. It is customary to feed guests including vendors.

What is your policy on alcohol?

We do not drink alcohol while working.

What information do you need from me before the event day?

Usually filling out our questionnaire will give us the info we need. If we need anything specific we will contact you.

What if I have a question not covered here?

Feel free to contact us directly.
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Divinity Productions
3840 76 Ave NW, Edmonton, AB  T6B 3B9
(inside The Grand Imperial)

Tel: 780.994.4331
info@CanadasTopDJs.com
© 2021 Divinity Productions.  All Rights Reserved.
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